You can find fish at Petsmart at a great price, but what if they don’t live up to your expectations? In this article, you’ll learn how to return a fish and get a refund or replacement. You’ll also find out what sample of water is required. In addition, read about the reasons you should return your fish. And, be sure to read the refund or replacement policy carefully.
Refunds take up to two weeks
Returning a product to Petsmart is easy and convenient. You can return it to any Petsmart location within 60 days of purchase, unless it is damaged or not as described. You must use a traceable shipping service to return the product to Petsmart. Make sure to avoid sending the product back by COD as the refund will take up to two weeks. The product must be resalable and in the original packaging. Upon receipt of the returned product, customers must provide contact and address information.
If you return an item to Petsmart without a receipt, you may be denied a refund. This is because the store is trying to avoid fraud. While it may seem like a good thing for consumers, they can’t always trust pet stores to honor their refund policies. And if you’re not happy with your purchase, you can also get a refund if the item is not in sellable condition.
Sample of water required
Some stores require a sample of water before they will accept fish. PetSmart staff will use the sample to check the water’s parameters and determine if the fish is healthy enough to keep. Customers should call ahead of time to find out if a water sample is required. If it is not, the store may ask for the sample. However, if your fish has died within 14 days of purchase, it’s not a problem.
If your fish dies within 14 days of purchase, you can always return it for a refund or exchange. Just make sure you bring the original receipt and any other relevant papers with you. The store will also accept dead fish if you have proof that they were not properly disposed of. PetSmart also offers a 30-day money-back guarantee for freshwater fish, so you can return your fish as long as it’s not damaged.
Reasons to return fish
There are several reasons you may need to return fish to PetSmart. The first is if the fish is dead. In such a case, you must bring in a water sample along with an ID document. The second reason is if you purchased the fish through an online pet store. If this is the case, you may be able to return the dead fish for a refund. If you are unsure about whether the fish is dead or alive, you may call PetSmart to ask about their policy.
The store offers a 14-day return policy for live or dead fish. During this time, you will have the chance to make sure you are happy with your purchase and the animal that came with it. You can also exchange your fish for a new one of the same species or price. Just remember to keep your receipt when returning the fish. Afterwards, you can try to find a new home for your dead pet.
Exchanging sick fish for another
The exchange policy for PetSmart is simple: within two weeks of purchase, you can exchange a sick fish for another. Bring your previous purchase receipt, which you can use to claim a refund. Once you have the receipt, simply explain to the associate that you want a new fish and they will make it happen. Depending on the condition of your fish, you may be eligible for both. You must make your request at least one week before the day of the exchange, otherwise your fish will be discarded and not exchanged.
If your fish is sick or dead, you may return it to PetSmart within 14 days of purchase. To exchange a dead fish for another, you must bring your receipt and the body of the fish. They may request a sample of the water from the fish tank to determine the cause of death. You will be given another live fish if the water has been tested for safety. Make sure to place the dead fish in a closed container.